Final month we noticed a report from PerfectRec that confirmed iPhone 15 Professional/Max buyer satisfaction drop below iPhone 15/Plus. Now the newest knowledge from the agency reveals that for the primary time, Samsung has been capable of rating greater for buyer satisfaction than the present iPhone lineup with its new Galaxy S24 collection.
As a refresher, PerfectRec collects user-generated critiques on Google and determines what proportion have 5 out of 5-star scores.
Whereas the iPhone 15 Professional scores came in below iPhone 14 Pro and 13 Professional, buyer satisfaction for the newest professional iPhones dropped significantly as of January 2024.
Now with the Samsung S24 lineup obtainable for slightly below a month, we’ve received the critiques from early adopters and PerfectRec says the brand new Galaxy smartphones’ 5-star proportion has crushed iPhone for the primary time.
- A powerful 91% of S24/+ critiques and 88% of S24 Extremely critiques give the units 5 stars.
- PerfectRec says “These buyer satisfaction numbers are a lot greater than any earlier Samsung era of Samsung Galaxy S telephones.”
Right here’s a have a look at iPhone 11-15 vs Samsung Galaxy S20-24 buyer scores:
One factor to remember – because the new Galaxy smartphones simply launched in January, there’s a a lot bigger pattern dimension of critiques for iPhone 15/Professional than for the S24 units. So PerfectRec says it will likely be monitoring if/how buyer satisfaction modifications for Samsung’s new telephones.
However for now, Samsung early adopters are extra happy than iPhone 15 house owners.
And right here’s a have a look at how a lot Samsung’s 5-star critiques have jumped between the S24 and former era units:
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