What you must know

  • Google is testing a brand new function in Google Search Labs that can name an organization’s customer support line in your behalf.
  • It is referred to as Discuss to a Reside Consultant, and it cuts out the navigation and maintain occasions out of your name.
  • When a dwell consultant has been related to the decision, Google will name your cellphone to attach you to them. 

Google is trialing a brand new function in Search Labs that can provoke a name, wait on maintain, and connect with a customer support consultant — all on a consumer’s behalf. It is referred to as Discuss to a Reside Consultant, and it may be enabled now within the Google app for Android with Search Labs. Nevertheless, because it’s being examined for now, it will not be accessible for everybody. 

The function is uniquely designed to assist join customers with buyer assist traces. While you ask Google for an organization’s buyer assist quantity, a Data Panel will typically seem within the Search outcomes with that quantity. Now, with Discuss to a Reside Consultant enabled in Search Labs, a brand new button can be accessible beneath the Data Panel for this function. It was first found by Android function spotter Sterling in a post on X.