In an internal memo shared with Apple Licensed Service Suppliers this week, Apple mentioned it’s “conscious of” and “investigating” a touch-related situation affecting some Apple Watch Sequence 9 and Apple Watch Extremely 2 shows.

apple watch series 9 display
“Some prospects could report their Apple Watch Sequence 9 or Apple Watch Extremely 2 is experiencing false touches on their show,” reads Apple’s memo, obtained by MacRumors. Apple mentioned some prospects could describe the problem as “ghost” touches.

The problem could trigger the display screen on affected Apple Watch fashions to “soar erratically” or exhibit different sudden habits, with none person interplay, based on Apple. The memo mentioned the problem can even lead to an Apple Watch beginning a telephone name unintentionally, and forestall customers from getting into the gadget’s passcode.

Apple recommends that prospects hold their Apple Watch’s software program updated, suggesting that the corporate is hopeful it will likely be in a position to deal with the problem in a future watchOS replace. Apple didn’t say how widespread the problem is, or present a timeframe for a possible repair. It’s unclear if faulty {hardware} is a contributing issue.

Apple has instructed technicians to not restore affected Apple Watch fashions whereas it investigates. Within the meantime, technicians are advised to ask prospects who’re experiencing this situation to drive restart their Apple Watch by holding down the Digital Crown and the facet button on the identical time for a minimum of 10 seconds, till the Apple brand seems.

Apple Watch Sequence 9 and Apple Watch Extremely 2 fashions had been launched in September 2023.

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